Well, some things just do not change...
Unfortunately, this one is serious, but the absurdity of the situation makes this another farce. Stacey has been in a walking cast for over a month with the bursitis underneath the heel spur. Stacey's doctor prescribed medication to reduce the imflammation and the farce ensued. After the one week trial/samples ran out, our insurance company would not allow the prescription to be filled. Our "friends" at the Shield in the Land of 10000 Lakes have denoted that the medication prescribed was not acceptable, but it took them 10 days to "review" and then we get a letter through snail mail informing us of the rejection. Next, we call then insurance company for rationale and next steps to take and they tell us to get a substitute. Thus, we go back for a substitute, and it was summarily rejected by these same arrogant non-physicians. We complain again and gripe about the amount of time and inability to get treatment because of their delays and they basically tell us that it's not their problem. Finally, we get a list of acceptable medications and substitutes and what is the head of the list??? You guess it, the original prescription, followed by ibuprofren - tylenol. Now the insurance companies are getting into the "call two aspirin and call me when I care" mode.
Hello!!!?!??! What are we throwing our hard earned money away for if the insurance company won't pay for what the doctor prescribes???
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